FAQs

Domestic Shipping

Where do you ship from?

Fast Racer orders will ship from from warehouses / fulfillment centers located in FL, CA, MI and VA. Our main warehouse is located in Orlando, FL, with 80-90% of the orders shipping out from this location.

What are the shipping options to the United States?

Fast Racer offers Fast 'N' Free Shipping on all US domestic orders. There is no minimum purchase and even the small stuff ships free.

Depending on where you are located and which warehouse we are shipping from, you can expect your order to arrive from 2-5 business days. Simple choose “Free Shipping (2-5 business days)” at the checkout.

We also offer expedited shipping at discounted rates in case you want to receive your order earlier. We want to make sure you get the best service and spend least money as possible.

Domestic Shipping Overview

The charts below show the cost and estimated delivery time for each shipping method.

Standard Ground Shipping

Paid and Expedicted Options

Notes:

• Due to experience and reliability concerns, we don’t ship helmets using USPS. Please, pick another option.
• "Domestic" shipping refers to any delivery address in the 48 contiguous United States.
• Complete shipping times and cost will be provided during the checkout process before we ask for any payment details.
• Any order placed after the Cut Off Time for Same Day Shipping will be shipped the following business day.
• Restrictions and/or additional fees may apply based on weight, size, contents, delivery time, or location.
• If you have any question, please use our ‘online chat’ tool to chat with a real person, use the contact us form, email us at adm@fastracer.com or, Text/SMS to +1 844-532-7837. 

What are your shipping cut-off times?

99% of our in-stock parts ship the same day you placed the order, when the order is placed before the cut-off times, based on the table below:

Notes:

• “In-stock” means the parts must be located in one of our facilities.
• Cut-off time is subject to carrier availability and might vary due to unforeseen events or busiest days
• These cut-off times only apply to orders shipping to the 48 contiguous United States. 
• International orders and other special shipments are not guaranteed for same-day shipping due to additional paperwork and handling required.
• Delivery estimates will be provided during the checkout process, before we ask for any payment details.
• Our warehouses ship orders Monday – Friday. We do not ship on weekends or the following national holidays:
• New Year’s Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving Day
• Christmas Day
• Please plan ahead when ordering for holidays or special events.
• If you have any question, please use our ‘online chat’ tool to chat with a real person, use the contact us form, email us at adm@fastracer.com or, Text/SMS to +1 844-532-7837. 

How much is the shipping cost?

We do offer Free shipping on all orders within Domestic US. However, if you want your order delivered faster, you can get your own shipping & handling quote from our website. Delivery estimates will be provided during the checkout process, before we ask for any payment details.

Ok, but how I get the rate from the website? It is simple. Just add your products to the shopping cart and simulate the checkout process, without completing your order if you don’t want to.

Shipping rates are determined by the package weight, size, destination and desired shipping speed. The best way to get an estimate or actual shipping costs is on our website.

What is Saturday Delivery?

“Saturday Delivery” is an expedited delivery service offered by FedEx and UPS. Basically, it guarantees that an order placed after 4:00 pm EST on Thursday and before 4:00 pm EST on Friday, will be delivered on Saturday.

Notes

• If you place an order on Thursday and choose 2nd Day Air without Saturday Delivery, your order will be delivered on Monday.
• If you place an order on Friday and choose Next Day Air without Saturday Delivery, your order will be delivered on Monday.
• Guaranteed Saturday delivery is not available for standard ground shipping.
• The carrier will only make one attempt to deliver on Saturday.
• This service is not available in all areas.

International Orders

Do you ship worldwide?

Fast Racer serves worlwide customers outside of the United States of America with very, very few exceptions. If you are able to add your shipping address during the checkout process (before we ask for any payment details), it means your country is served.

To learn more about International Order, including Customs, Duties And Taxes, Shipping Costs & Delivery Time, read our full Shipping Outside The USA page. 

If you have any question, please use our ‘online chat’ tool to chat with a real person, use the contact us form, email us at adm@fastracer.com or, Text/SMS to +1 844-532-7837. Our staff speaks English, Portuguese and, understand some Spanish and Italian.

• Orders shipped outsided of the United States may be subjected to pay import duties, taxes and fees, which are levied once the shipment reaches your country.
• Customs Clearance and cross-border inspections vary from country to country. Bacause of it, delivery times cannot be accurately predicted.
• Under no condition will Fast Racer make changes on invoices or any other official documentation to aid in avoiding these fees.
• All international shipments are subject to review pending completion of payment.

How much is the shipping cost for international orders?

Get your own shipping & handling quote from our website. Delivery estimates will be provided during the checkout process, before we ask for any payment details.

Ok, but how I get the rate from the website? It is simple. Just add your products to the shopping cart and simulate the checkout process, without completing your order if you don’t want to.

Shipping rates are determined by the package weight, size, destination and desired shipping speed. The best way to get an estimate or actual shipping costs is on our website.

We offer delivery options with USPS (United States Postal Service), FedEx, UPS and/or DHL, as applicable.

If you have any question, please use our ‘online chat’ tool to chat with a real person, use the contact us form, email us at adm@fastracer.com or, Text/SMS to +1 844-532-7837. Our staff speaks English, Portuguese and, understand some Spanish and Italian.

• Customs Clearance and cross-border inspections vary from country to country. Bacause of it, delivery times cannot be accurately predicted.
• International orders and other special shipments are not guaranteed for same-day shipping due to additional paperwork and handling required.
• We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays:

• Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order. We reserve the right to to request additional information to confirm identification and card information before processing the order in case your order is flagged for review automatically by our system.
• Incorrect Addresses.

Are customs, duties and taxes included in the price for international orders?

Customs, duties and taxes are not included for international orders and they must be paid by the customer. Unfortunately, Fast Racer cannot predict or controle these charges as customer policies vary widely and may change frequently.

Orders shipped outsided of the United States may be subjected to pay import duties, taxes and fees, which are levied once the shipment reaches your country. Fast Racer recommends the buyer to reach own country customs office for further information before placing the order.

If you have any question, please use our ‘online chat’ tool to chat with a real person, use the contact us form, email us at adm@fastracer.com or, Text/SMS to +1 844-532-7837. Our staff speaks English, Portuguese and, understand some Spanish and Italian. 

Notes: 

• Some countries may also restrict the import of some items. It is the buyer's responsibility to assure that the product can be lawfully imported into your country.
• Under no condition will Fast Racer make changes on invoices or any other official documentation to aid in avoiding these fees.

Can I return an order shipped outside of USA?

Due to the complexity for international orders (taxes) and freight charges, we are unable to accept international returns at this moment.

If you have any question, please use our ‘online chat’ tool to chat with a real person, use the contact us form, email us at adm@fastracer.com or, Text/SMS to +1 844-532-7837. Our staff speaks English, Portuguese and, understand some Spanish and Italian. 

Order Statuses

When Can I Expect my order to arrive?

The best way is to check your order page, through the tracking number that was provided.

The shipping time will start counting the next business day after the order was placed. For example, if you placed your order on Friday, before the carrier pick up, your order will depart on Friday and delivered to you on Tuesday (2nd business not counting the day your order was placed).

I placed an order but I didn’t receive an email confirmation. How do I know my order was received?

We send an automated email confirming each order received. Sometimes, though, they end up in the spam or promotions folder. Please, check these folders and whitelist @fastracer.com so you can receive future updates on existing or new orders.

Size Charts

Where can I find the sizing charts?

Size charts will very depending on the brand and, type of product. We want to make it easy for you so we added a picture with the sizing chart information. It is always in the left size, together with the product pictures. 

In all newly listed products, though, in additional picture is now being added in the product description, so it is even easier for you to identify it. 

However, it is still not clear or if you got a question, please use our ‘online chat’ tool to chat with a real person, use the contact us form, email us at adm@fastracer.com or, Text/SMS to +1 844-532-7837.

Returns on Domestic Orders

What is your return policy?

You may return most new, unused, as new condition item sold by Fast Racer within 30 days of delivery. We will be gladly refund the purchase price. Some conditions apply:

• If your order included any "special offer" or "free parts", they must also be returned or the value may be deducted from your refund.
• When returning an item, please over-box with the original packaging which was used to ship to you. Doing so will help to prevent damage to the manufacturer’s packaging which would then make the item non-resalable and therefore non-returnable.
• If you have discarded the over-boxing materials, the UPS or FedEx store can help to ensure that your return arrives in resalable condition.
• All returns are subject to inspection.
• Products that show signs of use, abuse, or improper handling may be rejected. These exceptions will be returned to sender or disposed of, based on the customer's preference.
• Original shipping and handling fees are non-refundable.

We make returns easy here at Fast Racer. However, before starting a return, make sure your return meets our Returns & Exchanges Policy. 

We are no longer accepting returns without contacting us first, through the contact us form, online chat, email adm@fastracer.com or Text/SMS to +1 844-532-7837. 

If you contact us after our business hours, you will receive and email from us the next business day.  Sometimes, though, they end up in the spam or promotions folder. Please, check these folders and whitelist @fastracer.com so you can receive future updates on existing or new orders.

If you gave us all the information we need (e.g: name and order number), we will generate and send you a UPS or USPS return shipping label. Then, just drop the package off at the local UPS store or USPS location.

Do I have to pay for return shipping?

• Return shipping is free of charge for most of the items, excluding oversized items. We will generate and send you a UPS or USPS pre-paid return shipping label. 

• Return shipping charges for oversized items will be deducted. While 99% of our items can be returned free of charge, we reserve the right to deduct the return shipping fee for oversized items, such as racing seats. 

Returns on International Orders

Due to the complexity for international orders (taxes) and freight charges, we are unable to accept international returns at this moment.

Do you have the item I want in stock?

We worked hard to make it easy for you to identify if an item is in stock easily on the website. If the product page allows you to select the item you want, for example, including an specific color and/or size, you can buy with confidence.

"In stock" means we currently have the product on our shelves or one of our suppliers has the product on their warehouse. This item is “ready to ship” and is not “backordered”. It will be delivered to you by the method you choose during the checkout process.

Regular items that are “backordered” and are not “ready to ship” are shown as “not available” and the website will not allow the customer to add it to the shopping cart.

It the website does not allow you to select the product or a variant size or color, for example, it means the item you want are not available in stock. You can contact us to get an ETA on the item and we will be happy to help you.

When a product is showns as “Specials Order”, this means we do not have the product in our warehouse and it will be “special ordered for you from our supplier” when you order it from us. Generally, we do not intend to keep an inventory of these items. “Special Order” products could be shipped directly from the supplier or they could be shipped to us first. Then, we would ship it to you. The available shipping options will be provided during the checkout process.

About Fast Racer

Where are you guys located?

Our headquarter is located in Orlando, FL. To get to know us, visit our About Fast Racer page.

Why should I trust Fast Racer for my purchase?

We knew customers wanted a shopping experience where they could try and see products from the comfort of their home, and so, we delivered!  Our platform provides a superior shopping experience for our ever-growing number of customers looking for motorsport gear and accessories online.

In addition to our vast collection of gear and accessories, we pride ourselves on offering a great customer service experience. We don’t have a physical store and only have an exclusive sales channel online, which is why we have a professional and dedicated customer service team that’s committed to satisfying all our customers by addressing their queries promptly.

Don't let yourself get nerfed by underperforming equipment! As one of the nation’s leading gear, apparel, and safety equipment retailers, our inventory includes only the best brands designed for comfort and optimal performance.

Fast Racer has partnered up with OMP, Alpinestars, Bell, and other reputable suppliers because just like our customers, we have high standards. 💯

AND offering FREE shipping on U.S. orders, pay later options, AND hassle-free returns . . . what else are you looking for?

Who is the President and CEO of Fast Racer?

Daisy Bersaghi is the President and Chief Executive Officer of Fast US LLC, DBA Fast Racer. Feel free email her directly at  adm@fastracer.com to tell us how we’re doing, give us recommendations on services and products, etc. 

How do I apply for a job at Fast Racer?

Are you a Motorsports enthusiast who is looking for a job opportunity that not only matches your skills but your work hard, play hard personality? We might have the right job for you.

Please visit our LinkedIn page to find out more about Fast Racer job opportunities, to see a list of open positions, and learn how to apply.

Please vist our Careers page to find out more about what it's like to be a Fast Racer, to answer questions like “Why work with us?”, and learn about our “Values”.

Our Services

Can I come in and try / fit my gear?

Fast Racer is a full online retailer and this option is not available at this moment. However, we make returns easy so you can buy and try it at the confort of your home, risk free. Check out our Returns & Exchanges Policy to learn more.

Can I pick up my order at your store?

Fast Racer is a full online retailer and this option is not available at this moment. However, we make returns easy so you can buy and try it at the confort of your home, risk free. Check out our Returns & Exchanges Policy to learn more.

Do you offer curbside pickup?

Fast Racer is a full online retailer and this option is not available at this moment. However, we make returns easy so you can buy and try it at the confort of your home, risk free. Check out our Returns & Exchanges Policy to learn more.

Can you text me about my order?

To receive Fast Racer order alerts, you must check the box “Sign up for exclusive offers and news via text messages & email” at checkout.

Notes

• Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.
• Fast Racer respects your right to privacy. We will never sell your personal information to a third party without your express permission. For more information please review our Privacy Policy.
• If you have any question, please use our ‘online chat’ tool to chat with a real person, use the contact us form, email us at adm@fastracer.com or, Text/SMS to +1 844-532-7837..

Billing & Payment

Do you accept orders and payment by Phone?

All orders are processed on the website. This is and easy process, most convenient and safest. We are unable to get credit card and billing information by phone. 

How can I pay for my Order?

We do accept multiple payment methods on our online platform, including but not limited to:

1. Cards:

Our oline platform allows our store to accept all major credit cards:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club

2. Wallets:

• Apple Pay
• Google Pay
• Meta Pay

3. Pay In Full or Overtime

• Affirm (pay over time)
• Shop Pay (pay in full or in installments).

4. Additional Payment Methods:

• Amazon Pay 
• PayPal

At this point, we are unable to accept any of the following payment methods: wire Transfer, Personal or Company checks, Money Orders or Cash. 

All orders are processed on the website. This is and easy process, most convenient and safest. We are unable to get credit card and billing information by phone. 

Will I be charged sales tax?

Fast Racer collects and remit sales tax based on your state and/or local requirements. We are making every reasonable effort to comply with the law, whenever it applies.

We are currently charging sales tax to the state of Mchigan, where we have physical presence (physical nexus). However, as soon as we finish the process or creating the new legal entity in Florida and complete the merger/transfer from Michigan, we will start collecting sales taxes for all orders shipped to the state of Florida.

Have in mind that many states might require us to charge sales taxes even though we do not have a physical presence in the state. Through the concept of “economic nexus”, depending on the volume of orders/sales to a particular state per year, we might be obligated to collect sales taxes. If that is the case, our platform wil calculate the sales tax and charge you the right amount at checkout.

Gift Cards

How do I buy a gift card?

Are you shopping for someone else but not sure what to give them? Give them the gift of choice with a Fast Racer electronic Gift Card. 

You can buy a gift card through a link in the main menu or typing “gift card” in the search bar at home page. Simply choose the amount you want, quantity and, proceed to checkou as if you were purchasing any other product.

• Fast Racer gift cards are delivered by email and contain instructions to redeem them at checkout. 
• Our gift cards have no additional processing fees.